Drivers Operational Guide
Vehicle Information
We have made every effort to ensure that your new vehicle
arrives on time and in pristine condition. It is vitally important
that any delivery defects are reported to us immediately.
Your key numbers and any relevant security codes are recorded on your
delivery receipt. Please retain your copy of these numbers in a secure
place, not in the car!
We strongly recommend that you allow your vehicle to ‘bed in’
over the first 1000 miles or so as our experience suggests that this
will ensure longer term reliability and performance.
Nominating a
Repairer
Once you have familiarised yourself with your new vehicle,
you should then consider which repair outlet you will use. The repairer
you choose must hold a franchise for the vehicle you drive. This is
to protect your vehicle warranty, and in our experience, it also helps
to keep your vehicle more reliable. Our Fleet Maintenance Department
can advise you of our Preferred Suppliers in your area.
Please remember that Arnold Clark have over 140 service outlets spread right across the country, many with our Clark-Fit tyre and exhaust centres close by. To find our where we are, click here.
Once you have made your choice of garage, call us on 0141 332 2626
and ask for Garage Nominations, or complete our online form here.
Vehicle Maintenance
Your Drivers Identification Card can be found on the rear
of the tax disk holder in your car. This identifies you to your garage
as an important customer and should always be presented to them with
your vehicle.
Please ensure that your vehicle is presented for servicing in accordance with the manufacturers recommended service schedules, as detailed in your Service Book. Failure to do so may invalidate the vehicle warranty and result in cost to your organisation.
Where your contract is fully inclusive of servicing and maintenance, any servicing or other repair work to your vehicle must be authorised by our Fleet Maintenance Department before the work is undertaken.
If a situation arises where you incur charges on a maintenance inclusive contract, we will re-imburse you within 7 days following receipt of a copy invoice and covering letter.
Please note that any costs incurred by Arnold Clark Vehicle Management as a result of late or missed services will be RECHARGED to your organisation.
You should also note that our maintenance contract does not cover
damaged items e.g. scratches, dents, vandalism, torn seats, cigarette
burns, broken glass or headlights. Unless we have been authorised
by your organisation to accept these charges, your garage may ask
you to pay for any of these repairs.
Fast-Fit Repairs
Special arrangements have been made on your behalf with several
national fast-fit companies, with respect to tyres and exhausts only.
- Arnold Clark CLARK-FIT 0141 352 5200
- Kwik-Fit 0800 425262
- Associated Tyre Services 0800 750850
For advise on the most convenient location, please call one of the
numbers above, or contact our Fleet Maintenance Department on 0141
352 5200.
Accident Management
If you are unfortunate enough to be involved in a road traffic
accident, you may call our 24 Hour Emergency Line on 0141 332 2622
for assistance or advice. You may have Accident Management services
included in your contract. Our Fleet Maintenance Department can confirm
your entitlement, and put you directly through to our Accident Services
Department, if appropriate.
Alternatively, if you already know that you have cover, you can contact Arnold Clark Accident Services on:
 |
0800
917 2712 |
Breakdown and Recovery
Every major car manufacturer provides a breakdown recovery
service with new vehicles. Please refer to your manufacturers handbook
for details of this cover (or click here).
In the event that this cover has expired, Arnold Clark also provide
you with emergency roadside services. Please call us on our 24 Hour
Emergency Line.
|
0141
332 2622 |
If you require a temporary relief vehicle you should contact our Fleet Maintenance Department on 0141 352 5200. They will advise you of the terms of your contract, and will make a reservation of your behalf.
Please note that if a relief vehicle provision is not included in your contract, we may require additional authorisation from your organisation before confirming a reservation.
IF your car is due a routine service, remember to book it early through
our Service-Direct office so that we can try to secure you a courtesy
vehicle while your own car is off the road. Click here for more information.
Windscreen
Replacements
We have arranged a national windscreen replacement service
through Autoglass. You should contact them direct on:
|
0800
363636 |
Foreign
Travel
If you wish to take your vehicle to Continental Europe or
Ireland , please contact us on 0141 332 2626 at least 14 days before
departure so that we can send you our authority, along with appropriate
documentation and instructions. Alternatively, fill in our online
form here.
General
Information
A new tax disc will be sent to you 7 days before the expiry
of your current licence. Please contact our Administration Department
if your tax disc does not arrive or is misplaced.
Vehicles approaching 3 years of age require a valid MoT certificate before they can be re-taxed. We will remind you in advance, but it is YOUR responsibility to submit your vehicle for an MoT test on time.
You must obtain our written permission if you wish to fit any additional accessories to your vehicle e.g. tow-bars.
May we remind you that you are responsible for the payment of any traffic offences committed while driving your vehicle. We reserve the right to recharge any costs incurred by us to your organisation, with an additional administration fee.
It is your responsibility to pay regular attention
to under-bonnet checks, such as water and oil levels, and to ensure
that your lights, wipers, tyre treads and pressures meet legal requirements.
Click here to visit our Essential Maintenance pages.
Contract
End
It is important that your vehicle is returned in a clean
undamaged condition.
Any existing accident damage, dents and cracks, cracked or chipped glass, upholstery tears, cuts or burns or accessory removal damage must all be repaired before the vehicle is returned. Any damage present on your vehicle which is not regarded as fair wear and tear will be recharged to your organisation.
Should you wish to buy your vehicle, please contact your Account
Executive who will be happy to provide you with a purchase price.
Alternatively, click here to fill in our only form.
